Your photos are personal. We treat them that way.

01. Photos and Videos

Photos and videos you take or import in Lensora are stored on your device unless you choose to save, export, share, or send them to us.

• We do not upload your photos or videos to our servers by default.
• We do not sell your photos or videos.
• We do not use your photos or videos for advertising.

If you choose to submit feedback, report a problem, or contact support with screenshots, photos, videos, or screen recordings, we will only use that content to understand your issue, improve the product, and provide support.

02. Camera and Photo Library Access

• Lensora may request access to your camera so you can take photos and receive real-time shooting guidance.
• Lensora may request access to your photo library so you can view, import, save, or export photos.
• You can change camera and photo library permissions at any time in your device settings.

03. AI Shooting Guidance

Lensora may analyze the camera preview or selected photos to provide shooting guidance, such as framing, angle, pose, focus, composition, template matching, and smart preset suggestions.

Our guidance is designed to help with photography. It is not used to identify who you are.

• We do not use face or body analysis to identify a person.
• We do not create biometric profiles.
• We do not use your face, body, or appearance data for advertising.

Where possible, AI guidance is processed on your device. If any feature requires cloud processing in the future, we will clearly explain what is processed, why it is needed, and update this Privacy Policy before enabling that feature.

04. Information We May Collect

Depending on how you use Lensora, we may collect limited information to operate and improve the app. This may include:

• App usage information, such as feature usage, template interactions, and general product analytics.
• Device information, such as device model, operating system version, app version, and language setting.
• Diagnostics information, such as crash reports, performance logs, and bug reports.
• Account information, if you create an account or sign in.
• Purchase or subscription status, if you subscribe through the App Store.
• Feedback or support messages you choose to send us.

We use this information to improve app performance, fix bugs, understand which features are useful, provide customer support, and manage subscriptions.

05. What We Do Not Collect

• We do not collect your photos or videos by default.
• We do not sell your personal information.
• We do not use your photos or videos to train AI models without your permission.
• We do not collect biometric identifiers.
• We do not use face data to identify you.
• We do not access your photo library unless you give permission.

06. Feedback and Problem Reports

If you send feedback or report a problem, you may choose to include screenshots, photos, videos, screen recordings, or logs.

A problem report may include technical information such as:

• App version
• Build number
• Device model
• iOS version
• Language setting
• Template ID or shooting session information
• Error logs or crash information

This information helps us diagnose issues such as guidance errors, template mismatches, app crashes, or unexpected behavior.

Please do not include sensitive personal information in your feedback unless it is necessary for us to understand the issue.

07. Third-Party Services

We may use third-party services to operate the app, process subscriptions, analyze app performance, manage crashes, or provide customer support. These services may process limited information on our behalf and only for the purposes described in this Privacy Policy.

Examples may include:

• Apple services for App Store purchases and subscriptions.
• Analytics tools for understanding app usage.
• Crash reporting tools for diagnosing technical issues.
• Customer support or feedback tools.

We do not allow third-party services to use your photos or videos for advertising.

08. Subscriptions and Purchases

If you purchase a subscription or paid feature, the payment is processed by Apple through the App Store. We do not receive your full payment card information.

We may receive limited subscription information, such as whether your subscription is active, expired, canceled, or in a trial period, so we can unlock the correct features in the app.

09. Data Retention

We keep personal information only for as long as necessary to provide the app, improve our services, comply with legal obligations, resolve disputes, and enforce our terms.

Photos, videos, and projects stored locally on your device remain under your control. If you delete the app or delete content from your device, that content may be removed from your device, subject to your device backup settings.

Feedback, support messages, diagnostics, and analytics data may be retained for a reasonable period to help us improve the app and provide support.

10. Your Choices and Controls

You can control your data in several ways:

• Change camera access in your device settings.
• Change photo library access in your device settings.
• Turn off notifications in your device settings.
• Delete photos or projects from your device.
• Manage or cancel subscriptions through your Apple ID.
• Contact us to request access, correction, or deletion of personal information we may hold about you.

11. Children's Privacy

Lensora is not intended for children under the age of 13, or the minimum age required in your country or region.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. International Users

If you use Lensora outside of the country where our company is based, your information may be processed in countries with different data protection laws.

We will take reasonable steps to protect your information in accordance with this Privacy Policy.

13. Security

We take reasonable measures to protect the information we process.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information and limit unnecessary data collection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the "Last Updated" date and, where appropriate, provide additional notice in the app or on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out.

Email: [email protected]
Company: Lensora
Website: lensora.ai